01
Deposit Limits
Control how much you can deposit over a selected period.
Responsible Gambling
Wagering should remain a form of entertainment. Rob Waterhouse provides tools and support resources designed to help customers manage their wagering and stay within their chosen limits. Keep your play clear, track your choices, and stay in control.
WAGERING TOOLS
Tools to Help You
Stay in Control.
Set limits before you wager, keep track of your spending and take a break whenever wagering stops feeling like entertainment.
02
Loss Limits
Set a maximum net amount you are prepared to lose.
03
Spend Limits
Control the total amount you can wager over a selected period.
04
Take a Break
Temporarily pause access to wagering.
05
Reality Checks
Receive reminders about your session time and activity.
06
Self-Exclusion
Restrict access when you need a longer-term break.
KNOW YOUR ACTIVITY
Understand What
You're Spending.
Regularly reviewing your wagering activity can help you understand how much time and money you are spending.
DEPOSITS
AUD 250
WAGERED
AUD 180
RETURNS
AUD 112
NET POSITION
− AUD 68
ACCOUNT & WAGERING INFORMATION
Account History
and Control.
You can review your wagering activity at any time through your Rob Waterhouse account, including transaction history, deposits, withdrawals and wagering records.
Regularly reviewing your account activity can help you understand your wagering behaviour and overall spending. We recommend checking your activity statements before setting or adjusting any limits.
Account Closure
If you no longer wish to use Rob Waterhouse, you can request to close your account by contacting customer support. Account closure is permanent and your account will not be reopened.
If you are looking for a temporary break from wagering rather than permanent closure, consider using Take a Break or Self-Exclusion instead.
Advertising and Inducements
Rob Waterhouse aims to market wagering responsibly and in accordance with applicable Australian advertising and consumer protection requirements.
You can manage marketing communications associated with your account through your account settings at any time.
Customer Interaction
Rob Waterhouse may communicate with customers where wagering patterns or account activity suggest that responsible gambling support or information may be helpful.
The purpose of any interaction is to encourage safer wagering decisions and ensure customers are aware of available tools and support services.
Reality Checks and Time-Out
Reality checks help you remain aware of how long you have been wagering during a session. You can choose how frequently you would like to receive a reminder.
Time-out and Take a Break tools allow you to temporarily restrict access to your account when you want time away from wagering. During a break period, you will not be able to log in, deposit or place wagers.
Loss and Spend Limits
You can set limits to define clear boundaries around how much you are prepared to wager or lose over a selected period. Deposit limits, loss limits and spend limits are available through your account settings.
Limits are most effective when set before you begin wagering. We recommend choosing limits based on what you can afford, rather than adjusting them in response to losses.
Support for Family and Friends
Gambling-related harm can also affect family members, partners and friends. If you are concerned about someone else's gambling, free and confidential support services are available.
Gambling Help Online provides information, advice and counselling for anyone affected by gambling, including family and friends.
Financial Counselling
Independent financial counselling may be helpful if gambling is affecting your financial situation. Confidential services can help you understand your financial position and identify practical next steps.
Financial counselling is free, independent and does not involve any judgement about your circumstances.
Complaints
If you have concerns about your account, responsible gambling controls or any aspect of Rob Waterhouse services, please contact our customer support team.