Privacy Policy

This Privacy Policy describes how Tarpin Finance Pty Limited (ABN 84 622 556 423), trading as Rob Waterhouse, collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: August 2026

About This Policy

This policy applies to all personal information collected by Rob Waterhouse through the robwaterhouse.co website, mobile applications and related services. By using our platform, you consent to the collection, use and disclosure of your personal information as described in this policy.

Notice of Collection

At or before the time we collect personal information about you, we will take reasonable steps to notify you of the purposes for which we collect the information, the types of organisations to which we usually disclose that information, and how you may access and seek correction of your personal information.

Information We Collect

Rob Waterhouse may collect the following types of personal information:

Full name, date of birth and residential address.
Contact details, including email address and telephone number.
Government-issued identification documents for identity verification.
Financial information, including bank account and debit card details.
Wagering history, account activity and transaction records.
Device information, IP address, browser type and operating system.
Location data, where you have consented to share it.
Communications with our support team, including chat transcripts and emails.

Why We Collect It

We collect personal information for the following purposes:

To create and manage your Rob Waterhouse account.
To verify your identity and age in compliance with applicable legislation.
To process deposits, withdrawals and wagering transactions.
To provide customer support and respond to enquiries.
To detect, investigate and prevent fraud, money laundering and other unlawful activity.
To comply with our obligations under the Interactive Gambling Act 2001 (Cth), Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and relevant state and territory legislation.
To administer responsible-gambling tools, including deposit limits, self-exclusion and reality checks.
To send you service-related communications and, where you have opted in, promotional material.

Identity Verification

Rob Waterhouse is required by law to verify the identity of all customers before they can deposit funds or place a wager. We use third-party identity-verification providers to confirm your name, date of birth and address against government records. You may be asked to provide additional documentation if automated verification is unsuccessful.

Disclosure

We may disclose your personal information to the following categories of recipients:

Payment processors and financial institutions for the purpose of processing transactions.
Identity-verification and age-verification service providers.
Government and regulatory bodies, including state and territory wagering authorities, AUSTRAC and law-enforcement agencies.
BetStop — Australia's National Self-Exclusion Register.
Professional advisers, including legal, accounting and auditing firms.
Technology and infrastructure providers who support our platform.
Marketing partners, only where you have provided consent.

Age Verification & Minor Data Protection

Rob Waterhouse does not knowingly collect personal information from persons under the age of 18. All customers must pass age verification before their account is activated. If we become aware that we have collected information from a minor, we will close the account immediately and take reasonable steps to delete the information from our records.

Overseas Disclosure

Rob Waterhouse may disclose personal information to recipients located outside Australia, including technology and infrastructure providers. Where we do so, we take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Australian Privacy Principles. Countries to which we may disclose information include the United States and members of the European Union.

Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include encryption, access controls and regular security audits. We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations and to resolve disputes.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate, incomplete or out-of-date information.
Request deletion of your personal information, subject to our legal obligations.
Withdraw consent for direct marketing at any time.
Lodge a complaint if you believe your privacy has been breached.

To exercise any of these rights, contact us at privacy@robwaterhouse.co.

Direct Marketing

We may use your personal information to send you promotional communications about Rob Waterhouse products, services and offers. You may opt out of receiving direct marketing at any time by using the unsubscribe link in any email, updating your communication preferences in your account settings, or contacting us at privacy@robwaterhouse.co. If you have registered with BetStop, all direct marketing communications will be suppressed for the duration of your exclusion.

Making a Privacy Complaint

If you believe that Rob Waterhouse has breached the Australian Privacy Principles, you may lodge a complaint by contacting the Privacy Officer at privacy@robwaterhouse.co or by writing to the Privacy Officer, Tarpin Finance Pty Limited, Suite 1, 185 Gloucester Street, The Rocks, New South Wales, 2000, Australia. We will acknowledge your complaint within five business days and investigate within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Sensitive Information

Rob Waterhouse does not generally collect sensitive information as defined under the Privacy Act 1988. However, we may collect health-related information if you voluntarily provide it in connection with responsible-gambling support, such as a request for self-exclusion. Any sensitive information collected will be handled with additional care and in accordance with the Australian Privacy Principles.

Automated Decision-Making

Rob Waterhouse may use automated systems to detect unusual wagering patterns, assess fraud risk and administer responsible-gambling controls. These systems may result in account restrictions or additional verification requirements. You have the right to request a review of any automated decision that significantly affects you.

Children

Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to Rob Waterhouse, please contact us immediately at privacy@robwaterhouse.co.

Cookies and Tracking

Rob Waterhouse uses cookies and similar tracking technologies on our website. For full details about the types of cookies we use, how they are managed and how you can control your preferences, please refer to our Cookie Policy.

Updates to This Policy

Rob Waterhouse may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry standards. The updated policy will be published on robwaterhouse.co and the 'Last updated' date at the top of this page will be revised. We encourage you to review this policy periodically.